We have received reports from several customers that they have received an email on behalf of Cloud86 which was not sent by us. This email states that your domain or invoice will expire soon or has already expired and then asks you to make a payment as soon as possible. Once you click on the link in the email you will see in the address bar that you are not sent to the Cloud86 website.
This email is not from Cloud86 and is a phishing* email.
*Note: A phishing email is an email that gives the impression of coming from a trusted sender. The mail usually asks you to follow a certain link or to make a payment. If necessary, report this email to the fraud help desk (https://www.fraudehelpdesk.nl/) and always delete this email afterwards.
Stealing data
There may be an attempt to steal your My Cloud86 login credentials. If you entered them in response to this email, we recommend that you change your My Cloud86 account password as soon as possible at: https://mijn.cloud86.nl/index.php?rp=/password/reset. There is a good chance your data has been stolen.
If you are in doubt, please contact us and we will get back to you as soon as possible. In any case, please delete the email you received.
Follow the links below to read how you can secure your data even better:
Two-factor authentication (2FA) on MyCloud86
Two-factor authentication (2FA) on Plesk
Previous incidents:
January 15 & 16, 2024
August 21 & 23, 2023 (this incident involves a phishing mail, the site linked to has been taken offline)
If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.