Email Catch-all

If you receive mail to an email address that has not been created, by default the sender will receive a Non-Delivery Report (NDR), a message that the e-mail address does not exist. You can also configure that mail is forwarded to another email address. We call this catch-all. Keep in mind that a catch-all also makes it easier for spammers to send messages, because they always arrive.

For illustration purposes, we use the domain always replace it with your own domain in question. The domain is whatever is behind the @ sign in the mail address ( or entered in the url bar in the browser (after https://www. or https://).

Login on Plesk Control Panel

  1. In My Cloud86 (link), click in the left menu on My Services.
  2. Click the 3 dots behind the web hosting package you want to see in Plesk and click View Details.
  3. Under the heading Manage Webhosting (middle of the page), click on Websites & Domains.
  4. You will now be automatically logged into the Plesk Control Panel.

For the full manual with images, follow Login to Plesk

Plesk: Setting up email catch-all

  1. In Plesk, click in the left menu on Mail.
    Plesk: Mail (EN).png
  2. Then click Mail Settings at the top and the domain name for which you want to set up a Catch-all. In this example, we will go for the domain
    Plesk: Mail, Mail Settings, domain (EN).png
  3. In the Mail settings, under the What to do with mail for non-existent users* section, we can set what to do with that mail. You have the following options:
    • Bounce with message: Here the sender gets back a self-set message.
    • Forward to address: The mail is forwarded to another (existing) mail account. This is the mail address of the catch-all email address. We recommend creating a separate mailbox for this, such as catch-all@(domain name).
    • Reject (default): Sender receives a message back that the mail could not be delivered.
  4. Once you have enabled the desired option, you can click OK to save the settings.

If you use the option Forward to address you have set up a catch-all. We recommend to always forward this to a separate mailbox, so in case of spam you can easily replace this mailbox with a new clean mailbox. To create a new mailbox see Create an email address.

If you need some help, you can always reach our support desk by email and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.