In some cases, you may have a hosting plan with us, but the mail is hosted elsewhere (such as Outlook (Microsoft 365), Gmail Workspace, or another hosting provider). To ensure that emails sent from the website, such as contact form submissions or order confirmations, are forwarded correctly, settings in Plesk need to be adjusted.
For illustration purposes, we use the domain cloud86example.com always replace it with your own domain in question. The domain is whatever is behind the @ sign in the mail address (@cloud86example.com) or entered in the url bar in the browser (after https://www. or https://).
Login on Plesk Control Panel
- In My Cloud86 (link), click in the left menu on My Services.
- Click the 3 dots behind the web hosting package you want to see in Plesk and click View Details.
- Under the heading Manage Webhosting (middle of the page), click on Websites & Domains.
- You will now be automatically logged into the Plesk Control Panel.
For the full manual with images, follow Login to Plesk
Disable Cloud86 incoming mail server
- In Plesk, click in the left menu on Mail.
- Click Mail Settings and on the domain name whose mail server is external.
- Under Mail service on this domain, select Disabled option for incoming mail.
- Under What to do with mail to non-existent users, select Reject.
- Click OK to make the change.
If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.