Create an email address

In this article, we’ll explain how to create an email address with your domain name in Plesk. You can access these email addresses through the webmail or email clients on your computer or phone, such as Outlook, Apple Mail, or Thunderbird.

For illustration purposes, we use the domain cloud86example.com always replace it with your own domain in question. The domain is whatever is behind the @ sign in the mail address (@cloud86example.com) or entered in the url bar in the browser (after https://www. or https://).

Login on Plesk Control Panel

  1. In My Cloud86 (link), click in the left menu on My Services.
  2. Click the 3 dots behind the web hosting package you want to see in Plesk and click View Details.
  3. Under the heading Manage Webhosting (middle of the page), click on Websites & Domains.
  4. You will now be automatically logged into the Plesk Control Panel.

For the full manual with images, follow Login to Plesk

Create an email address

  1. In Plesk, click in the left menu on Mail.
    select_email.png
  2. Click Create email address.
  3. On the next screen, enter all your inbox settings.
    • Email address: the email address you want to use, for example info@cloud86example.com.
    • External email address (optional): if you forgot the password from your email address, an email will be sent to this address to recover your password.
    • Password: the password you want to use. You also have to fill it in at Confirm password.
    • Inbox: you can set a quota for the maximum amount of disk space this email address can use.
    • Maximum number of outgoing messages (optional): you can limit how many messages per hour the e-mail address can send. This can be useful to prevent spam from your email address.
  4. Once you’re done, click OK.

Troubleshooting

When saving, I get an error message

The Microsoft Edge Internet browser has a feature to automatically fill in fields. As a result, sometimes the email address and password is filled in automatically. As a result, you get to see the error message in Plesk when you click OK. Follow Microsoft's explanation on how to disable auto completion in Edge via this link. Or try using another web browser such as Google Chrome or Mozilla Firefox


If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.