Change email password

If you don't have the password for your email address or if you have forgotten it, you can create a new password in the Plesk Control Panel. To do so, follow the following steps:

Login on Plesk Control Panel

  1. In My Cloud86 (link), click in the left menu on My Services.
  2. Click the 3 dots behind the web hosting package you want to see in Plesk and click View Details.
  3. Under the heading Manage Webhosting (middle of the page), click on Websites & Domains.
  4. You will now be automatically logged into the Plesk Control Panel.

For the full manual with images, follow Login to Plesk

Change email password

  1. In Plesk, click in the left menu on Mail.
    Plesk: Mail (EN).png
  2. Click on the email address for which you want to change the password (in our example
  3. Enter the new password twice, at Password and Confirm Password and click OK.

Your email address password has now been changed. If you are using an e-mail clients such as Outlook or Mail you will need to change the password there as well. See the following sections for Mailing via Webmail and Linking Mail to an email client.


When saving, I get an error message

The Microsoft Edge Internet browser has a feature to automatically fill in fields. As a result, sometimes the email address and password is filled in automatically. As a result, you get to see the error message in Plesk when you click OK. Follow Microsoft's explanation on how to disable auto completion in Edge via this link. Or try using another web browser such as Google Chrome or Mozilla Firefox

If you need some help, you can always reach our support desk by email and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.