FTP: Forgot or change account password

If you have forgotten or want to change the password for your FTP account, we explain below how to reset it.

Login on Plesk Control Panel

  1. In My Cloud86 (link), click in the left menu on My Services.
  2. Click the 3 dots behind the web hosting package you want to see in Plesk and click View Details.
  3. Under the heading Manage Webhosting (middle of the page), click on Websites & Domains.
  4. You will now be automatically logged into the Plesk Control Panel.

For the full manual with images, follow Login to Plesk

FTP account password change

  1. In Plesk, click in the left menu on Websites & Domains and find the (sub)domain where you want to change the FTP user's password. At the (sub)domain, under the Dashboard tab, click FTP.
    Plesk: Domain, Dashboard, FTP (EN).png
  2. Click on the account whose password you want to change (in our example: ftp_account).
  3. Enter a new password and confirm the password. Then click OK to change the password.

If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.