1. Helpcenter - Cloud86
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  3. Cancellations

How to cancel my web hosting?

If you no longer need your services or want to cancel for another reason, you can cancel your hosting plan and/or domain via My Cloud86 account.

Keeping the domain

If you cancel your hosting package but want to keep your domain, your domain will be converted to a so-called "parked domain". You can use the domain later for a different situation, but when the hosting package is canceled, you can no longer use our web hosting and email services.

Cancellation procedure

Note: If you cancel your hosting package, all your data will be deleted from the server. If you have not made a backup of your email or website, you will lose this data.

You can indicate whether you want to cancel the hosting package immediately and have it removed, or whether you want to continue until the end of the contract period. In the latter case, the package will be automatically removed after the period, for which you have paid, has expired.

  1. Log in to My Cloud86 via this link.
  2. On the left menu click on My Services
    My Cloud86: My Services (EN).png
  3. Then click the 3 dots behind the web hosting package you want to cancel and click View Details.
    My Cloud86: My Services, view details (EN).png
  4. In the next screen, under Quick menu, click on Request Cancellation. 

  5. In the last screen, you can cancel the service:

    • Reason for cancellation: you do not have to fill this in, but you can help us improve our services if you miss functionality, for example.
    • Cancel Domain Renewal: if you tick this option, your main domain will also be canceled immediately. If you do not do this, you can keep the domain for later. This only works for the main domain and if is is registered with us.
    • Cancellation Type: here you indicate whether you want to cancel the service immediately or at the end of your contract.
  6. Then click on Request Cancellation to make your cancellation final.

Note: When you cancel your hosting plan, you do not automatically cancel all domains. If you also want to cancel your domain, follow the steps in the guide: How do I cancel my domain?

If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.