Manage DNS settings

In this article, we explain how to manage the DNS records of your own domain. With a DNS record you can, for example, set up an external mail server or add a subdomain. In this support article we explain where you can manage the DNS records and give some examples:

Login on My Cloud86 Dashboard

Use the following steps to log in to Cloud86:

  1. Go to the url: my.cloud86.io
  2. Enter the email address you used when registering.
  3. When you placed the order, you provided a password for your account. Forgot which password you used? Then have a new one sent to you via the forgotten password link.

Managing DNS

  1. In My Cloud86, click in the left menu on Domains and then Manage DNS.
    My Cloud86: Domains, Manage DNS (EN).png
  2. Find the domain whose DNS records you want to manage and click the pencil icon behind it (this is the Edit DNS Zone button). If the domain whose DNS you want to manage is not yet in the list, you can add it yourself by clicking on Add DNS Zone. You do this for the Web hosting package where the DNS Zone should be active.
  3. You can edit a record by clicking the pencil icon, or add a new record with + Add Record. When adding a new record, you do not need to add the name of the domain (domain is portion after Edit Zone), in the Name field. This is done automatically. If you only want the domain name then you can use an @ in the name.

Examples


Set up Google site verification

Click + Add Record and enter the TXT record you got from google site verification (google manual: link). The TXT data record below is an example.

Action: New (add record)
Record Type
: TXT
Name: @ (this is equivalent to the domain name)
TXT data: google-site-verification=rXOxyZounnZasA8Z7oaD3c14JdjS9aKSWvsR1EbUSIQ


Linking website to Shopify

If you want to link the domain's website to Shopify, you will have to change the A record named @ and the CNAME record named www. In addition, you now have an external website and if you want to continue using Cloud86's mail server you will also need to follow the following guide: How to use the Cloud86 mailserver with an external website?

Action: Edit (pencil icon behind record ✏️)
Record Type
: A
Name: @
IPv4 Adres: 23.227.38.65

Action: Edit (pencil icon behind record ✏️)
Record Type
: CNAME
Name: www
Cname: shops.myshopify.com


Connecting domain to Microsoft 365

To link a domain to Microsoft 365, you have two steps. The first step is to verify that you own the domain. And adjusting the DNS records so that mail runs through Microsoft 365. That last step is called Connecting Domain at Microsoft.

Step 1: In the guide Microsoft 365: Connecting Domain to Microsoft 365, this is the verification step.

Action: New (add record)
Record Type
: TXT
Name: @ (this is equivalent to the domain name)
TXT data: MS=ms2055XXXX (this is an example, see in Microsoft 365 management center)

Step 2: In the guide Microsoft 365: Connecting Domain to Microsoft 365, this is the connecting step.

Action: Edit (pencil icon behind record ✏️)
Record Type
: MX
Name: @
Preference: 10
Exchange: cloud86example-com.mail.protection.outlook.com
(this is an example, see in Microsoft 365 management center, for your value)

Action: New (add record)
Record Type
: CNAME
Name: autodiscover
Cname: autodiscover.outlook.com

Action: Bewerken (pencil icon behind record ✏️)
Record Type: TXT
Name: @
Cname: "v=spf1 +a +mx +ip4:45.82.188.14 include:spf.protection.outlook.com -all"
(There should be only one TXT record per name containing SPF, hence we add “include:spf.protection.outlook.com” to the existing record before “-all”)

Note: The MX record and TXT record with SPF in it contain records specific to your web hosting and domain name. The above records are examples, replace them with the value relevant to you. When in doubt you can always contact the support desk.


Troubleshooting

My DNS modification is not immediately visible

After an adjustment in the DNS Zone, it can take up to 4 hours for this adjustment to be implemented everywhere. This is because caching is widely used and even though we process the adjustments quickly, this does not happen to all DNS Servers.

My google site verification won't verify

For google site verification you will need to add a TXT record, with the name being '@' and the value being a long text with “google site-verification” in it. After creating the record you will often have to wait another 4 hours before it is picked up by Google's servers.


If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.