SSL not renewed: Let's Encrypt certificate expires message

If you have created a new website via the Plesk control panel, we automatically install a free Let's Encrypt SSL certificate for you. This SSL certificate is also automatically renewed every 3 months, so you do not have to worry about it.

However, you may receive an email reminder to renew your SSL certificate. The message you receive looks like:

Your certificate (or certificates) for the names listed below will expire in 19 days (on 21 Jul 21 13:21 +0000). Please make sure to renew your certificate before then, or visitors to your web site will encounter errors.

We recommend renewing certificates automatically when they have a third of their total lifetime left. For Let's Encrypt's current 90-day certificates, that means renewing 30 days before expiration. See for details.

In almost all cases, this notification comes from a hosting package with your old hosting provider. When you have moved your website and domain to us, Let's Encrypt is not notified of this change. Because the old SSL certificate at your old hosting provider will not be renewed, you will receive this notification from Let's Encrypt. Below we show you how you can check if the SSL certificate is renewed with us.

Login on Plesk Control Panel

  1. In My Cloud86 (link), click in the left menu on My Services.
  2. Click the 3 dots behind the web hosting package you want to see in Plesk and click View Details.
  3. Under the heading Manage Webhosting (middle of the page), click on Websites & Domains.
  4. You will now be automatically logged into the Plesk Control Panel.

For the full manual with images, follow Login to Plesk

Check if the SSL certificate is/will be renewed

  1. In Plesk, in the left menu click on Websites & Domains, find the (sub)domain for which you want to check the SSL/TLS certificate and click SSL/TLS certificates.
    Plesk: Websites & domain, SSL/TLS certificates (EN).png
  2. In the new screen, check until when your SSL certificate is valid. If this date is less than 30 days, then your SSL certificate has not been renewed (yet). In this case you can extend it yourself by clicking Reissue certificate. Does this happen more than once? Please contact us so we can check it for you.

If you need some help, you can always reach our support desk by email and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.