How do I allow someone else to manage my account?

It often happens that we receive requests from customers who want to have their website managed by a third party such as a website developer or programmer. It is possible for a customer to invite a user who can manage their entire account or only certain parts of it.

It is also possible to add the same user if you have multiple customer accounts with us. This way, the user can manage all your accounts at the same time. After logging in, you can "switch profiles" to select a different customer account. This is also ideal if you are a programmer and bring multiple clients to us, but still want to maintain the technical management yourself.

Below are the steps to add an extra user:

Step 1:

Invite User First, log in to My Cloud86. Click on "User Management" in the top right corner of the screen.

A new screen will open, and here you can click on the "Invite" button.

A new window will open where you can enter the email address of the user you want to invite. You can also choose the permissions that this user will have within your account. Send the invitation. The user will receive an invitation by email and can then create a new account to log in with or, if they already have an existing account, log in with that.

Step 2:

Switch Profiles (Optional)
If you already have a user account and have been invited to manage multiple profiles (customers), you can switch to the profile you want to manage and log in as a different customer.

Go to the "Switch Profile" screen.

In the new screen, you will see all the customers you have been given access to. Switch to the profile you want to manage, and you will be automatically logged in as that customer.

And that's it!