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Adding email account in Outlook (Mac)

In this article, we are going to add IMAP mail to Outlook. Since there are multiple Outlook versions in circulation, the tutorial may vary a bit. The overall steps will remain the same despite the different Outlook versions.

For illustration purposes, we use the domain cloud86example.com always replace it with your own domain in question. The domain is whatever is behind the @ sign in the mail address (@cloud86example.com) or entered in the url bar in the browser (after https://www. or https://).

Adding IMAP Mailbox in Outlook (Mac/Apple)

Is it your first time starting Outlook? If so, you first get a welcome screen, after which Outlook may already find an email account on your computer. It then asks, 'An e-mail account has been found. Would you like to add it?'

Outlook lists which email address that is. Of course, you can use the email address already found in Outlook, by clicking 'add'. To add other email accounts, click 'Add others'. Then you can simply continue this tutorial from Step 3.

  1. In Outlook, right-click an email address, then click Account Settings.
  2. In the new pop-up menu, you can click on the plus sign (+) at the bottom left and then click Add Account.
  3. In the new pop-up menu, enter the email address and click in the right top to setup a non Microsoft 365 account. Then select IMAP/POP.
  4. Enter the requested information
    • Type: IMAP
    • Email address: (your email address)
    • Username: (your email address)
    • Password: (known to you)
    • For Incoming email set the Encryption method to SSL/TLS, Port to 993 and enter the incoming mailserver, in our example cloud86example.com, replace this by your own domain, or in case of an external website by the Plesk server address (see manual: Using Cloud86's mail server with an external website).
    • Under Outgoing mail set the Encryption method to SSL/TLS, Port to 465 and enter the outgoing mail server, in our example cloud86example.com, replace it with your own domain, or in case of an external website with the Plesk server address (see manual: How to use the Cloud86 mailserver with an external website).
  5. Click on Add Account.
  6. If everything is set up correctly, you will now get a confirmation that it is all working properly. Are you getting an error message? Then check all the details in step 5, possibly by going to the webmail and checking that the password for the account is correct, see Log in to webmail.

Troubleshooting

I can't find the account settings option

  1. From the menu bar at the top of your screen in the toolbar, click on Outlook, then select Settings.
  2. Then click on Accounts.
  3. The screen that then opens is the same as in step 2 of the manual.

My mail suddenly doesn't work anymore

If the mail suddenly does not work there are several possibilities, but two causes we often encounter is that the password of the email address has changed and it has not yet been updated. In addition, it could be that you no longer have the website hosted with us, but are hosted externally. If the website is not hosted with us, but for example with Shopify or Wix, you need to follow the following guide to restore the mail How to use the Cloud86 mailserver with an external website.

If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.