Migration Service: First Aid

Your website has been migrated and now you are encountering problem(s). These are the answers to the most common questions after a migration:

Migration service: Troubleshooting

My email password is no longer correct
We reset the password of your email address to move your email. Read how to reset your own password here.

Can I temporarily access my email after migration without re-configuring my email client?
All our web hosting packages have access to webmail where you can access your email as well. You can access the webmail online using the browser and the url webmail.<domain>. If we are using our test domain then you will get the link webmail.cloud86example.com.

Note: Replace cloud86example.com with the domain in question. The domain is what is behind the @ sign in the mail address (@cloud86example.com) or entered in the url bar in the browser (after https://www. or https://).

My website is not working properly yet
Log into your website's backend (WordPress Dashboard, for example) and empty your website's cache via the caching plugin you're using. This generally fixes most problems. Still having problems? Then contact us by responding to our delivery email and we'll get right on it!

My website contact form no longer works
Due to the migration, the mail server has changed. This means you have to re-configure the SMTP settings to our mail servers. For the SMTP settings see IMAP, SMTP and POP settings. If you are using PHP Mailer, we recommend using an SMTP Plugin such as FluentSMTP instead.

If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.