In this article we are going to add an IMAP mail to Outlook. Since there are multiple Outlook versions in circulation, this guide only covers Classic Outlook and New Outlook. Older versions of Outlook (pre-2014) can use the older version manual, see this link.
For illustration purposes, we use the domain cloud86example.com always replace it with your own domain in question. The domain is whatever is behind the @ sign in the mail address (@cloud86example.com) or entered in the url bar in the browser (after https://www. or https://).
Which Outlook version am I using?
You can tell which version of Outlook you are using by looking at the icon of Outlook at the bottom of the taskbar. In it, you have the following options:
| New Outlook from Microsoft365 | Classic Outlook (after 2013) |
(skip to: Adding email to Classic Outlook)
Adding email to New Outlook
For adding an IMAP mailbox to the New Outlook you can use the following guide: Adding email account in New Outlook (Windows).
If you prefer to use the (old) Classic Outlook, you will have to switch back to the Classic outlook. You do this by clicking the blue button in the top right corner behind The new outlook, if you are asked for Feedback you can click Skip Feedback.
Adding email to Classic Outlook
- In Outlook, select File and then Add Account.
- Click Advanced Options and check Let me set up my account manually, then enter the email address and click Connect.
- Select IMAP.
- Fill in the requested information as explained below:
- For Incoming mail set the Encryption method to SSL/TLS, Port to 993 and enter the incoming mail server, in our example cloud86example.com, replace this with your own domain, or in case of an external website with the Plesk server address (see manual: How to use the Cloud86 mailserver with an external website).
- Under Outgoing mail set the Encryption method to SSL/TLS, Port to 465 and enter the outgoing mail server, in our example cloud86example.com, replace it with your own domain, or in case of an external website with the Plesk server address (see manual: How to use the Cloud86 mailserver with an external website).
- When finished click on Next.
- Fill in the Password and then click Connect.
- If all went right, you get a pop-up saying Account successfully added and the option to add more email addresses.
- In Outlook you now have an extra mailbox under your own mailbox. If there have been errors during login, you will see that there are multiple mail addresses under it, the wrong mailboxes can be closed by right-clicking on them and clicking the option close <mailbox name>. In our example info@cloud86example.com close.
Troubleshooting
Something went wrong
Make sure the email address you want to add is correct and if it is, then click Change Account Settings and run through the guide again starting at step 5.
If you need some help, you can always reach our support desk by email support@cloud86.io and on weekdays from 10:00 am to 4:00 pm you can also reach us by phone and via the chat in My Cloud86.